Customer Service

Help desk and customer support website integration

About Customer Service

Customer Service Software | BusinessKitbag.comCloud-based customer service software enables businesses of any size to communicate directly with customers and potential customers, to answer queries and solve problems. Typical support features include live chat popups, issue ticketing, customer self-service, help desk, knowledge bases and forums, and assisted support tools. Multi-channel management provides integrated communication across a variety of media, including live chat, email, phone, web-based phone, social media accounts, and mobile apps. Most packages will also include analytics and reporting with information about individual customers, agents and teams.

Message your visitors in real time

tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customisable page. | View Profile

Great Customer Service Starts With Better Help Desk Software

LiveAgent is an everything-you-need software suite for customer support. It includes live chat, email ticketing, call centre, social media helpdesk, knowledge base, customer portal, feedback and contact formulas and plenty more. Simple web-based interface is accessible from all desktop and mobile devices. | View Profile

The fastest way to help your customers

We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are time-consuming and for e-mails, which tend to be slow. That’s why we created LiveChat – an application that enables the visitors on your site to chat live with your customer support. It’s a solution dedicated for e-commerce and customer care. | View Profile

Your customers want to chat with you

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customers' problems before they have a chance to click away. Give them the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviours. Make your business (and your site) look good and keep customers coming back. | View Profile

Customer happiness, refreshingly easy

Freshdesk is an online help desk software that integrates traditional support channels such as email, phone, chat and the web with new social channels such as Twitter and Facebook. Freshdesk also includes a knowledge base, a self-service portal for end users and a community platform. | View Profile

Provide support when it's most needed

GoToAssist Remote Support is a cloud-based service that enables support professionals to resolve their customers' technical issues using screen sharing, mouse and keyboard control and other tools. Individual IT pros or teams can deliver fast on-demand support or access unattended desktops and servers. | View Profile

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