BusinessKitBag 11:09 am August 2nd, 2017

Best Customer Service Software (2017)

Help desk and customer support website integration

Cloud-based customer service software enables businesses of any size to communicate directly with customers and potential customers, to answer queries and solve problems.

Customer Service Software | BusinessKitbag.comTypical support features include live chat popups, issue ticketing, customer self-service, help desk, knowledge bases and forums, and assisted support tools. Multi-channel management provides integrated communication across a variety of media, including live chat, email, phone, web-based phone, social media accounts, and mobile apps.

Most packages will also include analytics and reporting with information about individual customers, agents and teams.

Freshdesk

(4.4/5 from 372 reviews)

Customer happiness, refreshingly easy

Freshdesk is an online help desk software that integrates traditional support channels such as email, phone, chat and the web with new social channels such as Twitter and Facebook. Freshdesk also includes a knowledge base, a self-service portal for end users and a community platform. | View Profile

Pricing Type: Free | Subscription     Price Range: From US$19/user

LiveAgent

(4.7/5 from 408 reviews)

Great Customer Service Starts With Better Help Desk Software

LiveAgent is an everything-you-need software suite for customer support. It includes live chat, email ticketing, call centre, social media helpdesk, knowledge base, customer portal, feedback and contact formulas and plenty more. Simple web-based interface is accessible from all desktop and mobile devices. | View Profile

Pricing Type: Subscription     Price Range: From US$12/agent

Olark

(4.5/5 from 82 reviews)

Make Your Business Human

Olark is easy to use live chat software that lets you talk to customers on your website. The Olark live chat app is used by more than 12,000 businesses worldwide. As a result, we've seen Olark used in a myriad of ways - marketing conversions, customer support, and sales funnel growth. | View Profile

Pricing Type: Free | Subscription     Price Range: From US$17/user

GoToAssist Service Desk

(4.2/5 from 151 reviews)

Built-in service excellence.

GoToAssist is a cloud-based application that helps you manage your IT services. It provides incident, problem, change, release and configuration management, and is used by 250,000 support teams worldwide. | View Profile

Type: Ticketing     Price Range: From £24/user

LiveChat

(4.8/5 from 603 reviews)

The fastest way to help your customers

LiveChat is an online customer service software solution which offers live chat messaging, help desk software and web analytics capabilities. It is an all in one solution to manage all customer service and online sales activities. | View Profile

Type: Live Chat, Ticketing     Price Range: From US$19/user

tawk.to

(4.6/5 from 20 reviews)

Message your visitors in real time

tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customisable page. | View Profile

Type: Live Chat     Price Range: Free

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