GoToAssist Remote Support Product Video
Features & Options of GoToAssist Remote Support
Unlimited Live End-User Support: Access and control end users’ computers to resolve issues quickly. Transition from a call or chat to an online support session with just one click.
Unattended Computer Access: Support remote computers and servers without an end user present. Download the installer and you can connect at any time to unattended machines for emergency work or routine maintenance.
Two-way screen share: Both your customers and your technicians can share their screens and take keyboard and mouse control.
Remote Diagnostics: Easily access your customer’s system information, including hardware and software configuration.
File Transfer: Securely send and receive files in a live or unattended support session – ideal for applying patches, updates and more.
Multi-Monitor Navigation: Easily switch or scroll between all of your customer’s monitors.
Multi-Session Support: Host up to 8 sessions simultaneously per technician.
Annotation Tools: Draw, highlight and point to items on the customer’s screen.
Team-Based Support: Transfer remote support sessions to other team members.
Mobile Support: Deliver support using your iOS or Android device. Connect to computers, mobile devices and unattended machines to solve customers’ issues, and provide support to mobile devices.
GoToAssist Remote Support Pricing
Monthly Plan: £39/user/month; full product | Annual Plan: £32/user/month.
Payment Discounts: 20% discount for Annual Plan (paid yearly in advance).
Trial/Warranty: 30 day free trial.
Other Costs: None.
Integrations & Add-Ons
GoToAssist Remote Support can be integrated with other related products from Citrix:
- GoToAssist Service Desk – IT service management.
- GoToAssist Seeit – Live camera streaming for service and support professionals.
- GoToAssist Concierge – Instant in-app help from live customer support expert (currently in development).
The rating score is a weighted average of ratings from these respected sources.