Category
Customer Service
Pricing Type

Subscription

Price Range

From £39/user

Provide support when it's most needed

GoToAssist Remote Support is a cloud-based service that enables support professionals to resolve their customers' technical issues using screen sharing, mouse and keyboard control and other tools. Individual IT pros or teams can deliver fast on-demand support or access unattended desktops and servers.

- GoToAssist Remote Support
GoToAssist Remote Support Product Video
b Features & Options of GoToAssist Remote Support

Unlimited Live End-User Support: Access and control end users’ computers to resolve issues quickly. Transition from a call or chat to an online support session with just one click.

Unattended Computer Access: Support remote computers and servers without an end user present. Download the installer and you can connect at any time to unattended machines for emergency work or routine maintenance.

Two-way screen share: Both your customers and your technicians can share their screens and take keyboard and mouse control.

Remote Diagnostics: Easily access your customer’s system information, including hardware and software configuration.

File Transfer: Securely send and receive files in a live or unattended support session – ideal for applying patches, updates and more.

Multi-Monitor Navigation: Easily switch or scroll between all of your customer’s monitors.

Multi-Session Support: Host up to 8 sessions simultaneously per technician.

Annotation Tools: Draw, highlight and point to items on the customer’s screen.

Team-Based Support: Transfer remote support sessions to other team members.

Mobile Support: Deliver support using your iOS or Android device. Connect to computers, mobile devices and unattended machines to solve customers’ issues, and provide support to mobile devices.

 

GoToAssist Remote Support Pricing

Monthly Plan: £39/user/month; full product | Annual Plan: £32/user/month.

Payment Discounts: 20% discount for Annual Plan (paid yearly in advance).

Trial/Warranty: 30 day free trial.

Other Costs: None.

Integrations & Add-Ons

GoToAssist Remote Support can be integrated with other related products from Citrix:

  • GoToAssist Service Desk – IT service management.
  • GoToAssist Seeit – Live camera streaming for service and support professionals.
  • GoToAssist Concierge – Instant in-app help from live customer support expert (currently in development).
Ratings Summary
(4.1/5 from 46 reviews)

The rating score is a weighted average of ratings from these respected sources.

  • TrustRadius: 8.3/10 from 21 reviews
  • G2 Crowd: 4/5 from 17 reviews
  • Software Advice: 4.1/5 from 3 reviews
  • Capterra: 4.5/5 from 3 reviews
  • GetApp: 4.5/5 from 2 reviews