Features & Options
Unlimited Live End-User Support: Access and control end users’ computers to resolve issues quickly. Transition from a call or chat to an online support session with just one click.
Unattended Computer Access: Support remote computers and servers without an end user present. Download the installer and you can connect at any time to unattended machines for emergency work or routine maintenance.
Two-way screen share: Both your customers and your technicians can share their screens and take keyboard and mouse control.
Remote Diagnostics: Easily access your customer’s system information, including hardware and software configuration.
File Transfer: Securely send and receive files in a live or unattended support session – ideal for applying patches, updates and more.
Multi-Monitor Navigation: Easily switch or scroll between all of your customer’s monitors.
Multi-Session Support: Host up to 8 sessions simultaneously per technician.
Annotation Tools: Draw, highlight and point to items on the customer’s screen.
Team-Based Support: Transfer remote support sessions to other team members.
Mobile Support: Deliver support using your iOS or Android device. Connect to computers, mobile devices and unattended machines to solve customers’ issues, and provide support to mobile devices.
Monthly Plan: £39/user/month; full product | Annual Plan: £32/user/month.
Payment Discounts: 20% discount for Annual Plan (paid yearly in advance).
Trial/Warranty: 30 day free trial.
Other Costs: None.
Integrations & Add-Ons
GoToAssist Remote Support can be integrated with other related products from Citrix:
- GoToAssist Service Desk – IT service management.
- GoToAssist Seeit – Live camera streaming for service and support professionals.
- GoToAssist Concierge – Instant in-app help from live customer support expert (currently in development).
The rating score is a weighted average of ratings from these respected sources.