Category
Customer Service
Pricing Type

Subscription

Price Range

From US$12/agent

Great Customer Service Starts With Better Help Desk Software

LiveAgent is an everything-you-need software suite for customer support. It includes live chat, email ticketing, call centre, social media helpdesk, knowledge base, customer portal, feedback and contact formulas and plenty more. Simple web-based interface is accessible from all desktop and mobile devices.

- LiveAgent
LiveAgent Product Video
b Features & Options of LiveAgent

Ticket Management: Collect communication from your customers, let LiveAgent process it and route it to the right support representatives at the right time.

Live Chat: Support customers in real-time with LiveAgent’s built-in online chat. No external applications needed, it’s all there. Proactively start chat sessions with hesitating customers by chat invitations. Be more effective and sell more.

Social: LiveAgent connects with your Facebook profile and tracks all wall posts, comments and private messages so you can have your fans and haters under control 24/7. Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets.

Call Centre: Talk to your customers over phone or PC to PC calls. No need to buy phones for your agents, you can receive calls directly on your computer. LiveAgent’s video chat is completely browser based and there is no need for any 3rd party application – just like your LiveAgent account.

Reporting: Measure your customer satisfaction rate and see how it increases. Analyze your helpdesk performance, reward the right support representatives and motivate others.

Offline Support Portal: Reduce your customer support costs and workload by providing an offline support portal.

Gamification: Allow your support Agents to earn badges and levels when they perform actions that contribute to the overall success of your company. Make their everyday work more fun and they will do it better.

Multilingual: LiveAgent offers a complete package of multilingual support.

Mobile Apps: Full customer support in your hands with mobile Android or iOS apps. Solve tickets and be more productive even on the road!

Security: All communication between your browser and LiveAgent are encrypted, including your chat and email communication.

LiveAgent Pricing

Subscription Plans:

  • Ticket: US$12/agent per month. Email support, knowledge base.
  • Ticket+Chat: $29/agent per month. Live chat, feedback management.
  • All-Inclusive: $39/agent per month. Facebook/Twitter, call centre support, gamification.

Payment Discounts: None.

Trial/Warranty: 14 day free trial.

Other Costs: $19/month for branding-free version (Ticket & Ticket+Chat plans).

Integrations & Add-Ons

Maximise the value of your existing help desk and extend customer satisfaction with LiveAgent’s range of integrations, plugins and apps. Categories include:

Zapier, Email Marketing, Billing Management, eCommerce, CMS, CRM, Project Management, Collaboration Tools, Migration Plugins.

Ratings Summary
(4.7/5 from 408 reviews)

The rating score is a weighted average of ratings from these respected sources.

  • G2 Crowd: 4.6/5 from 233 user reviews
  • Capterra: 5/5 from 75 user reviews
  • GetApp: 4.9/5 from 60 user reviews
  • Software Advice: 4.4/5 from 27 user reviews
  • TrustRadius: 9.3/10 from 13 user reviews