tawk.to Product Video
Features & Options of tawk.to
- Custom Widget: Modify the size, colours, position and content of the visitor widget to suit your website. You can even customise the widget to suit your language!
- Chat History: View a complete history of every chat you and your team have had. Your transcripts are stored indefinitely and you can delete them at any time.
- Automated Triggers: Triggers allow you to set automated messages based on multiple conditions, like time, visiting a specific page, or performing a certain action etc.
- Shortcuts: Save time by answering frequently asked visitor questions with shortcuts. Shortcuts are a major time saver, and they allow you to share recommended messages or answers with new members of your team.
- Multiple Agents: tawk.to is an agent centric application, as opposed to company centric. What this means, is that every agent is an administrator of their own account and can be invited to share multiple different ‘sites’ or ‘pages’. You can add an unlimited number of agents!
- Aliases: You can have multiple aliases, so you can answer each chat with whichever name you like. Each alias can also have its own profile picture, work title etc.
- Departments: Create different Departments for your team, and assign different agents to each. Eg: Have the sales team answer sales related chats, and the IT team answer technical support chats.
- Manage Sites: Add multiple different widgets to as many websites as you like, so you can track where all your chats are coming from. Log in to one dashboard, and answer on behalf of many different sites.
- Custom Pages: If you don’t have a website you can create custom Pages (eg: tawk.to/YourBrand), share the link and then start accepting chats instantly. You can create as many Pages as you like!
- Visitor Monitoring: Track and monitor the visitors on your website in real time, watch as they navigate from page to page within your site. Gain key insights in to visitor behaviour, and track their geographic location, return visits and much much more.
tawk.to is a full-featured, free product. There are no premium versions, upgrades, or paid-for features.
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